“I love listening to silence while I wait on the phone…” said no-one ever.
If your business receives phone enquiries, you could be missing an opportunity to engage with your customers while they wait on hold.
On-hold messaging is an effective call retention and marketing tool that makes the most of a captive audience. A CNN survey found 70% of callers left in silence will hang up within 60 seconds and 35% of them don’t call back!
Well-crafted and timed on-hold messages can make your customers feel valued and reassures them that their enquiry is important (because it really is!). Plus, it’s a no-brainer way to keep customers informed of current events, business hours or new services.
Whether you think you need just one set of messages or want to refresh them regularly, we’ve got an On Hold Messages package to help your business get the message across.
On hold messages – once off
> 8 pre-recorded messages (about 3-4min), written and recorded with a matching backing track and voiceover – based on your brief
Once off cost: $820 + GST
On hold messages - quarterly updates
> Want to freshen up your messaging each season? After your first full set of 8 on-hold messages (3-4min), we’ll then update 4 of them each quarter (around 2min worth) – to suit what’s coming up, and keep your regular callers up to date on your business happenings.
First set: $820 + GST
Each quarter after that: $545 + GST
On hold messages - monthly updates
> Best for those with high call volumes or who want to update messaging regularly to keep customers informed (and potentially boost your enquiries) – this option includes 2 messages updated every month (about 1min worth), after your first full set of 8 messages.
First set: $820 + GST
Each month after that: $405 + GST
Your customers will thank you for ditching the awkward elevator music!
Contact us to find out more and if you call - we promise we won’t keep you on hold for too long 😉
